Privacy Policy

Maid in America Cleaning Services Privacy Policy

Last Updated: 01/01/2026

Maid in America Cleaning Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, book services, or communicate with us.

1. Information We Collect

We may collect the following types of personal information from customers and prospective customers:

Full name
Email address
Phone number
Physical service address
Payment information (processed securely through third-party providers)
Home-related notes (such as pets, access instructions, preferences, or special requests)
Photos or videos taken for quality assurance, documentation, or before-and-after records
Customer reviews, testimonials, and feedback
Communication records (calls, texts, emails, and messages)

We do not knowingly collect personal information from children under the age of 13.

2. How We Collect Information

We collect information through multiple channels, including:

Website contact and booking forms
Online booking software
Phone calls and text messages
Email communication
Social media interactions
In-person or verbal communication

3. Payment Information

Payments are processed through our scheduling and invoicing software, which uses secure third-party payment processors. Maid in America Cleaning Services does not store full credit or debit card numbers on our own servers. Payment details are securely stored within the customer profile of our payment platform and handled in accordance with industry security standards.

4. How We Use Your Information

We use your information to:

Schedule, perform, and manage cleaning services
Communicate with you regarding appointments, updates, and service-related matters
Process payments and invoices
Improve service quality and customer experience
Send marketing emails, text messages, and promotional communications (with opt-out options)
Comply with legal and regulatory obligations

5. Marketing Communications & Opt-Out

By providing your contact information, you may receive emails, phone calls, or text messages from us related to services, promotions, or updates.

You may opt out at any time by:

Clicking the “unsubscribe” link in emails
Replying “STOP” to text messages
Contacting us directly

Opting out of marketing communications does not affect essential service-related messages.

6. Third-Party Services

We use trusted third-party tools and platforms to operate our business, including but not limited to:

Scheduling and CRM systems
Accounting and payment platforms
Automation and integration tools
Marketing and communication platforms

Unless specified otherwise these providers only access information necessary to perform their services and are required to safeguard your data. Additional privacy policy information for third-party tools and services can be found by clicking items below:

Maid in America Tooling Chrome Extension Privacy Policy

7. Data Access & Internal Controls

Customer information is accessible only to authorized employees or contractors based on role-specific access requirements. We limit access to personal data to those who need it to perform their job duties.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no method of transmission or storage is 100% secure, we take appropriate steps to reduce risk and protect your data.

9. Information Sharing

We do not sell or rent your personal information. We may share information only when necessary to:

Provide services
Process payments
Comply with legal requirements
Protect our rights, property, or safety

10. Geographic Scope

Our services are currently offered in Tennessee. This policy applies to customers within our service area.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.